Privacy policy

Last updated: July 30, 2026

1. Our commitment to privacy

LadeVnr™ respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit our store, browse or purchase fragrance products, create or use an account, communicate with Customer Care, subscribe to marketing communications, or otherwise interact with our services. It also explains how that information may be used, disclosed, retained, and protected.

LadeVnr™ is operated by Kunming Angchen Information Technology Co., Ltd.

2. Information we collect

The information we collect depends on how you interact with our store and services and may include:

Identity and contact information: such as your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order and transaction information: including products purchased, quantities, order value, order status, shipping information, returns, refunds, and related transaction records.
Payment-related information: payment details necessary to complete a transaction. Payment information is generally processed by third-party payment providers rather than stored by us in complete payment-card form.
Account information: such as account login information, saved addresses, preferences, and account activity where account features are available.
Communications: messages, product questions, order inquiries, support requests, feedback, survey responses, and other information you choose to provide when contacting us.
Device and usage information: including IP address, browser type, device information, operating system, pages viewed, referring pages, interaction data, and approximate location information derived from technical information such as an IP address.
Cookie and advertising information: information collected through cookies, pixels, tags, analytics technologies, and similar tools, subject to applicable consent requirements and available privacy controls.

3. How we use information

We may use personal information where reasonably necessary to operate our store, provide our services, and support legitimate business purposes.

This may include using information to:

process payments and complete purchases;
confirm, prepare, fulfill, and deliver orders;
manage returns, refunds, cancellations, or other order-related requests;
provide product information and customer assistance;
communicate with you about your orders, account, inquiries, or service updates;
maintain and improve our website, store functions, products, and customer experience;
personalize certain store features or recommendations where appropriate;
understand how visitors use and interact with our store;
detect fraud, suspicious transactions, security incidents, abuse, or other unauthorized activity;
maintain business, tax, accounting, and transaction records;
send marketing communications where permitted and according to your preferences; and
comply with applicable legal requirements, enforce our terms, and protect our customers, company, and rights.

4. How information is disclosed

We may disclose personal information to third parties where reasonably necessary to operate our business, complete transactions, provide customer services, or comply with legal requirements.

Recipients may include:

our e-commerce platform provider;
payment processors;
payment service providers;
fulfillment and logistics providers;
shipping and delivery companies;
website hosting and infrastructure providers;
customer service providers;
analytics and performance providers;
advertising and marketing service providers;
fraud prevention and security providers;
professional advisers; and
government authorities or other parties where disclosure is legally required.

Information shared with service providers is intended to be limited to what is reasonably necessary for them to perform the relevant services.

We do not authorize service providers to use personal information for unrelated purposes on our behalf. Third parties acting independently from us may process information according to their own privacy policies and legal obligations.

5. Shopify and payment processing

Our online store is operated using Shopify.

Information you submit through the store may therefore be processed by Shopify and by other service providers that support store operations, checkout, payment processing, security, fraud prevention, order fulfillment, analytics, and related functionality.

Payment-card transactions are generally handled by participating payment processors or payment service providers. We do not normally store complete payment-card information in readable form on our own systems.

The privacy practices of Shopify and independent payment providers are also subject to their respective privacy policies.

6. Cookies and privacy signals

Our store may use cookies and similar technologies to support essential website functions, remember preferences, understand store performance, improve the customer experience, and, where permitted, support advertising or marketing activities.

Depending on your location and applicable law, you may be able to manage certain cookie choices through a cookie preference tool, browser settings, device settings, or other privacy controls.

Some cookies may be necessary for functions such as:

keeping the shopping cart working;
completing checkout;
maintaining security;
remembering certain preferences; and
supporting essential store functions.

Other technologies may be used for analytics, personalization, or advertising where permitted.

Where legally required and technically supported, we may also recognize applicable browser-based privacy preference signals.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required for legitimate business and legal purposes.

Retention periods may depend on factors such as:

the nature of the information;
order and transaction requirements;
customer service needs;
account activity;
tax and accounting obligations;
fraud prevention;
dispute resolution; and
applicable legal requirements.

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no online service, electronic transmission, or storage system can guarantee absolute security.

8. Your privacy rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to request:

access to personal information we hold about you;
correction of inaccurate information;
deletion of certain personal information;
restriction of certain processing;
objection to certain uses of personal information;
withdrawal of consent where processing is based on consent;
portability of certain information; or
information about certain disclosures or processing activities.

Some rights may be subject to legal exceptions, verification requirements, or other limitations.

To submit a privacy-related request, contact us at:

service@ladevnr.com

Please use a clear subject such as “Privacy Request” and provide enough information for us to understand and respond to your request.

For your security, we may need to verify your identity before completing certain requests.

Please do not send payment-card numbers, passwords, or other highly sensitive credentials by email.

9. Marketing choices

If you choose to receive promotional emails from LadeVnr™, you may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message.

Opting out of promotional communications does not necessarily stop non-marketing messages that are needed to:

confirm or update an order;
provide shipping information;
respond to customer service requests;
communicate account or security information;
process returns or refunds; or
provide other transactional or service-related notices.

Where other marketing preference controls are available, you may also use those options to manage your choices.

10. Children

Our services are not designed or directed specifically toward children.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us at service@ladevnr.com so that we can review the request and take appropriate action where required.

11. International processing

Because our company, customers, e-commerce platform, payment providers, logistics partners, and other service providers may operate in different countries or regions, personal information may be processed outside the country where you live.

Where required by applicable law, appropriate mechanisms or safeguards may be used in connection with international transfers of personal information.

The privacy and data-protection laws of another country may differ from those of your home country.

12. Third-party links

Our store may contain links to websites, platforms, social media services, or other online resources operated by third parties.

If you follow a third-party link, the privacy, security, and data-handling practices of that third party are governed by its own policies.

LadeVnr™ is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services.

We recommend reviewing the applicable privacy information before providing personal information to an external service.

13. Policy updates

We may revise this Privacy Policy from time to time to reflect changes in our store, services, business operations, technology, service providers, or applicable legal requirements.

When this policy is updated, the revised version will be posted with a new “Last updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage customers to review this Privacy Policy periodically to stay informed about how personal information is handled.